Answer on first contact
Every caller reaches something immediately instead of a queue, on phone or on your supported digital channels.
Enterprise hospitals
A hospital switchboard
is a routing problem.
Most calls into a hospital are not clinical. They are appointments, results enquiries, visiting questions and directions, sitting in the same queue as the ones that are.
Less chasing.
More clarity.
One workspace for enquiries, appointments and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday
A clearer day at the front desk.
Enquiries34Across configured channels
Appointments21Confirmed and in the calendar
Follow-ups9Scheduled and waiting to send
Open handoffs22 resolved · 4 total
A few journeys in motionMost recent first
Where the capacity actually goes.
Single-site hospitals coordinating outpatient appointments, patient services and general enquiries across many departments.
Non-clinical volume blocks clinical calls.
Directions, visiting hours and appointment changes occupy the same line as callers who need a person now.
Transfers lose the caller.
Every hop between departments is a point where the call can drop and the patient starts again.
Departments keep separate rules.
Outpatients, radiology and admissions each work differently, so a single script cannot serve them.
One request.
Four moves.
One enterprise hospitals journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Separate routine from clinical
Approved routine questions are handled; anything matching your clinical or urgency rules goes straight to staff.
Route with the context attached
When a transfer is needed, what the caller already said travels with them.
Update the record
Appointment changes and confirmations are written back to the systems in scope.
In focus · Dubai healthcare
A growing city. A closer look at your front desk.
Dubai licensed about 5,800 healthcare facilities in 2025, up from 5,340 in 2024. More clinics and more demand mean more first contacts arriving outside the moments your team is free to answer them.
Healthcare facilities≈5,800
Across the emirate in 2025, from 5,340 in 2024
General medical clinics126
A named category, not every clinic location
Specialised clinics68
Listed separately from general clinics
Four roles, working in sequence.
All eight specialists come with every deployment. These are the ones Stella typically activates first for enterprise hospitals.
Where your people take over
Triage, clinical advice, results and anything touching a patient record goes to authorised staff only. Nothing clinical is answered by a configured workflow.
Questions enterprise hospitals ask.
Would this replace our switchboard team?
No. It absorbs the routine volume so the team spends its time on the calls that need a person. Staffing decisions are yours.
Can it access patient records?
Only the systems and fields you explicitly connect and permit during scoping. Access is configured, not assumed, and results are never handled by a workflow.
More in healthcare and clinics
See it working for a hospital like yours.
Bring the enquiries you are missing today. We will map the workflow around them with you, before anything is configured.