Automotive
Connect rental enquiries, workshop bookings and customer follow-ups in one coordinated journey.
One workspace for enquiries, bookings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Saturday
Rental, workshop and sales each meet the same person, and none of them knows the other two already have.
The same person is a brand new enquiry in three systems on the same day.
Service advisors are under a car, so the booking call goes to nobody at all.
An enquiry needing an assessment waits for a free moment, and by then they have called somewhere else.
All eight specialists are included. These are the ones Stella typically activates first for automotive.
Where your people take over
In focus · Dubai vehicle rental
Dubai ended 2024 with 3,494 active vehicle rental companies and a rental fleet of 71,040 vehicles, after growth of 33 per cent in companies and 43 per cent in commercial vehicles. The customer choosing between them asks the same questions of every one.
Active at the end of 2024, from 2,627
Vehicles at the end of 2024, from 49,725
Growth reported across 2024
Connect rental, workshop and sales enquiries so a returning customer is recognised instead of starting again.
Capture rental dates and vehicle preferences, then coordinate availability and reservation requests.
Coordinate workshop appointments, approved status updates and service reminders.
Respond to vehicle enquiries and coordinate test drives with your sales team.
Every one of these loses capacity in a slightly different place. The workflow is configured around the one you actually run.
Enquiries convert when they become a test drive, not a brochure.
Open the workflowStock moves fast, so an unanswered enquiry is usually a sold car.
Fewer enquiries, each worth answering properly and personally.
Advisors cannot be under a car and on the phone at once.
Open the workflow Car rental companiesAvailability decides it: the first supplier to confirm dates takes the booking.
Open the workflowNo. Anything involving a valuation, a discount or a repair estimate goes to your advisor, because it depends on a vehicle nobody has inspected yet. The workforce captures the enquiry, the vehicle details and the photographs so your advisor opens it already briefed.
Where that system is supported and connected during configuration, yes. Where it is not, it captures the request and routes it to the team rather than guessing at availability, because a booking your diary does not know about is worse than no booking.
It is the opposite: it answers the channels you already have when nobody is free. Rental, workshop and sales enquiries arrive in one place, and a returning customer is recognised rather than starting again.
We map the specialists, the systems and the handoffs around it with you, before anything is configured.
