Home services
Book the job while the customer is still on the phone, and keep the technician, the slot and the follow-up in one place.
One workspace for enquiries, jobs and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Monday
Your people are on jobs, which is exactly when the phone rings. The enquiry does not wait; it calls the next company on the list.
The team is on site with tools in their hands. The phone rings out and the customer calls somebody else.
A message arrives with a fault and no location, no access details and no contact number that anybody checked.
A time was discussed, nothing was written down, and the technician arrives at a locked door.
All eight specialists are included. These are the ones Stella typically activates first for home services.
Where your people take over
In focus · Dubai facilities management
Dubai Municipality moved its public estate onto a single integrated facilities management framework covering about 2,000 buildings and more than 246,000 assets, with scheduling driven by condition rather than by a calendar. The direction is the same for a private maintenance business: the work is winnable, the coordination is what limits it.
Dubai Municipality public estate, not the private market
Parks, markets, beaches, centres and buildings
Predictive, not a fixed maintenance calendar
A broken air conditioner does not wait for a callback. The company that puts a technician in the diary first is usually the one that gets the job.
Capture the fault, judge the urgency against your rules and put a technician in the diary.
Coordinate one-off and recurring visits, handle changes, and keep the schedule honest.
Every one of these loses capacity in a slightly different place. The workflow is configured around the one you actually run.
The phone rings while every technician is already on a job.
Open the workflow Cleaning companiesA recurring diary that only works if every change reaches it.
Open the workflowLong enquiries that need qualifying before a surveyor is sent anywhere.
Consultation enquiries where the brief matters more than the speed.
No. What a job costs depends on what the technician finds, so every pricing question goes to your supervisor with the description and photographs attached. It can state a published callout fee if you supply one.
It applies the rules your team writes, and it errs towards a person. Anything matching an emergency rule is flagged and put in front of dispatch immediately, and anything ambiguous is escalated rather than quietly booked into next week.
It books against your schedule rather than keeping a list of its own, so the diary stays the single source of truth. Where a schedule is not connected, it captures the request and routes it instead of promising a slot.
We map the specialists, the systems and the handoffs around it with you, before anything is configured.
