Capture the fault and the address
The enquiry is answered on arrival, and the fault, the address, the access arrangement and a callback number are captured before anything else.
Maintenance & repairs
The unit failed today.
Not next Tuesday.
A maintenance enquiry has a short life and a specific address. Whoever puts a technician in the diary first usually gets the job.
Less chasing.
More clarity.
One workspace for enquiries, jobs and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Monday
The diary fills while the vans are out.
Enquiries68Across configured channels
Jobs38Confirmed and in the calendar
Follow-ups16Scheduled and waiting to send
Open handoffs25 resolved · 7 total
A few journeys in motionMost recent first
Where the capacity actually goes.
Maintenance, HVAC, plumbing and electrical companies coordinating callouts across a field team.
The phone rings while everyone is on site.
Your technicians are on jobs with their hands full, which is exactly the hour the calls come in.
A fault with no address.
A message describes a problem and leaves out the location, the access arrangement and a number anybody can call back.
Urgency judged by whoever answers.
A leak and a routine service sound similar on a busy line, and the order they get scheduled in depends on who picked up.
One request.
Four moves.
One maintenance and repairs journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Check it against your urgency rules
Anything matching the rules your team wrote for an emergency is flagged and routed to a person immediately instead of joining the booking queue.
Coordinate a technician slot
An available window is offered from your schedule and held, with the job details attached so the technician arrives knowing what they are walking into.
Confirm and remind before the visit
A confirmation goes out immediately and a reminder the day before, so fewer doors are locked when the van arrives.
In focus · Dubai facilities management
Maintenance at scale becomes a coordination problem.
Dubai Municipality moved its public estate onto a single integrated facilities management framework covering about 2,000 buildings and more than 246,000 assets, with scheduling driven by condition rather than by a calendar. The direction is the same for a private maintenance business: the work is winnable, the coordination is what limits it.
Buildings and facilities≈2,000
Dubai Municipality public estate, not the private market
Assets under one framework246,000+
Parks, markets, beaches, centres and buildings
SchedulingBy condition
Predictive, not a fixed maintenance calendar
Four roles, working in sequence.
All eight specialists come with every deployment. These are the ones Stella typically activates first for maintenance and repairs.
Where your people take over
Diagnosis, pricing and any commitment about what a repair will cost or how long it will take go to your supervisor with the description and photographs attached.
Questions maintenance and repairs ask.
Can it decide what is an emergency?
It applies the rules your team wrote, and it errs towards a person. A request that matches an emergency rule is flagged and put in front of somebody immediately; anything ambiguous is treated as urgent and escalated rather than booked.
Will it quote a price?
No. It can state a published callout fee if you supply one. What a repair will cost depends on what the technician finds, so every pricing question goes to your supervisor.
More in home services
See it working for a maintenance business like yours.
Bring the enquiries you are missing today. We will map the workflow around them with you, before anything is configured.