Capture the service request
What the vehicle needs and when the customer is available are captured without an advisor picking up.
Service & maintenance
The workshop is full.
The phone still rings.
Service advisors cannot be on the phone and with a customer at the same time, so booking enquiries land in a voicemail box that gets cleared when there is a gap.
Less chasing.
More clarity.
One workspace for enquiries, bookings and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Saturday
Rental, workshop and sales on one view.
Enquiries51Across configured channels
Bookings28Confirmed and in the calendar
Follow-ups11Scheduled and waiting to send
Open handoffs24 resolved · 6 total
A few journeys in motionMost recent first
Where the capacity actually goes.
Service centres and workshops coordinating bookings, updates and collection across a busy counter.
Advisors are with customers, not the phone.
Every missed call is a booking that may go to the workshop down the road instead.
Status calls interrupt the work.
Customers ring to ask whether the car is ready, and answering takes an advisor off the job.
Service reminders never go out.
The next service is due and nobody contacts the customer, so the visit happens elsewhere or not at all.
One request.
Four moves.
One service and maintenance journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Coordinate the slot
A workshop slot of the right length is offered against your capacity rules and confirmed.
Share approved updates
Status updates go out in wording you have approved, so customers stop needing to call.
Schedule the next service
The next due date is captured and a reminder is scheduled rather than left to chance.
In focus · Dubai vehicle rental
More operators. More vehicles. The same enquiry.
Dubai ended 2024 with 3,494 active vehicle rental companies and a rental fleet of 71,040 vehicles, after growth of 33 per cent in companies and 43 per cent in commercial vehicles. The customer choosing between them asks the same questions of every one.
Rental companies3,494
Active at the end of 2024, from 2,627
Rental fleet71,040
Vehicles at the end of 2024, from 49,725
Commercial vehicles+43%
Growth reported across 2024
Four roles, working in sequence.
All eight specialists come with every deployment. These are the ones Stella typically activates first for service and maintenance.
Where your people take over
Diagnosis, quotes, additional work and anything involving a vehicle assessment go to your service advisor. Nothing is approved on the customer behalf.
Questions service and maintenance ask.
Can it quote for repairs?
No. Diagnosis, additional work and pricing are your service advisor decisions. The workforce captures the request and books the slot.
Will customers know it is not a person?
Disclosure wording is part of your configuration and is yours to approve.
More in automotive
See it working for a service centre like yours.
Bring the enquiries you are missing today. We will map the workflow around them with you, before anything is configured.