Capture the visit request
The enquiry is answered on whichever channel it arrived on, with the patient asked the questions your clinic has approved.
Eye clinics
Every eye appointment
starts with a question.
Routine sight tests, urgent symptoms and post-operative checks all arrive through the same phone line. Coordination decides which one reaches a clinician first.
Less chasing.
More clarity.
One workspace for enquiries, appointments and follow-ups, with every number reconciling across every view. Open a record to see what was actually decided.
Thursday
A clearer day at the front desk.
Enquiries34Across configured channels
Appointments21Confirmed and in the calendar
Follow-ups9Scheduled and waiting to send
Open handoffs22 resolved · 4 total
A few journeys in motionMost recent first
Where the capacity actually goes.
Optometry practices and ophthalmology clinics handling a mix of routine testing, consultations and follow-up care.
Urgency is hard to read at the desk.
A sudden change in vision and a routine annual check sound similar on a busy phone line. Reception has to triage without clinical training.
Post-operative calls arrive out of hours.
Patients recovering from a procedure call when something worries them, which is rarely during clinic hours.
Recall lists age quietly.
A patient due for a two-year review is easy to lose. Nobody notices until they arrive with a problem instead of a check.
One request.
Four moves.
One eye clinics journey, end to end. Your configuration decides the sequence, the rules and the point a person takes over.
Route to the appropriate team
Anything matching your urgency rules is flagged and reaches a clinician instead of joining the booking queue.
Coordinate an appointment
Availability is checked against the right clinic type and duration, and the appointment is written to your calendar.
Send approved visit information
Preparation notes, dilation warnings and what to bring go out in wording your clinic has signed off.
In focus · Dubai healthcare
A growing city. A closer look at your front desk.
Dubai licensed about 5,800 healthcare facilities in 2025, up from 5,340 in 2024. More clinics and more demand mean more first contacts arriving outside the moments your team is free to answer them.
Healthcare facilities≈5,800
Across the emirate in 2025, from 5,340 in 2024
General medical clinics126
A named category, not every clinic location
Specialised clinics68
Listed separately from general clinics
Four roles, working in sequence.
All eight specialists come with every deployment. These are the ones Stella typically activates first for eye clinics.
Where your people take over
Any symptom assessment, urgency judgement or advice about a treatment goes to a clinician. The workforce captures and routes; it does not triage on clinical grounds.
Questions eye clinics ask.
Can it tell an emergency from a routine booking?
It applies the rules you define. If an enquiry matches your urgency criteria it is flagged and escalated to a clinician rather than booked. The clinical judgement itself always stays with your team.
Will it talk to patients about their symptoms?
No. It captures what the patient says and passes it on. Anything resembling clinical advice is outside the configured scope.
More in healthcare and clinics
See it working for an eye clinic like yours.
Bring the enquiries you are missing today. We will map the workflow around them with you, before anything is configured.